Workshop Team Member

  • Full Time
  • Oxford

Website Summertown Cycles Ltd

Job Description

Workshop team member

Summertown Cycles wants to be the best bike shop in Oxfordshire. Based in affluent North Oxford, we sell and service a wide range of bikes to a wider range of customers in England’s premier cycling city. 

We are looking for a full-time team member to work with us in our brand-new workshop. If our description of a brilliant team member sounds like you, we’d love to hear from you. 

Pop in, call us on 01865 316885 or send an email telling us why you’d like to work with us, to penny@summertowncycles.co.uk

What it takes to be a brilliant workshop team member 

Responsibilities

All team members contribute to the success of the workshop, based on:

Sales. The workshop is a commercial business which sells time and parts. Team members are collectively responsible for working through the service order book as efficiently and effectively as possible.

Customer experience. We want everyone who brings a bike to the workshop to leave with a smile on their face, because then they’ll return time and again. 

Working environment. Team members are collectively responsible for keeping the workshop clean, tidy and safe. We put tools back. We do not tolerate mess. That kind of thing.

Skills and knowledge

Know how our bikes work – technical knowledge is key. Workshop team members must collectively know how to strip, re-build and repair every bike we sell – including eBikes.

Know how other bikes work – we see all kinds of machinery which we need to maintain and fix. If we don’t know how, we need to know where to get the knowledge we need.

Know how to operate and manage our systems – the workshop throughput system runs on Citrus Lime – it’s easy to learn if you don’t know it.

IT and record keeping – support the Shop Manager with the recording and reporting of team hours, workshop stock control and ordering etc.

Attributes

Be friendly. Make everyone want to work with us because of who we are. Be the fun part of our customers’ day. 

Communicate clearly. Some bike stuff is technical and not everyone ‘gets’ it – make it simple and help people understand.

Be flexible. Occasionally the Shop Manager or Assistant Manager will ask team members to fill dead time with a variety of tasks like building up bikes, stock counting or re-stocking, clearing up rubbish etc. Embrace these tasks, understanding that they all contribute to making Summertown Cycles a great place to work and shop.

Be hungry for knowledge. Take courses; earn qualifications; learn new stuff every day. 

And in return…

We’ll pay you a competitive salary – equal to or better than anything else in Oxford – relative to your experience and aspirations.

We’ll develop your skills and help you build your career in the bike business if that’s what you want.

We’ll support you with time off to train – and we’ll cover the cost too.

We offer 29 days holiday incl. bank holidays, and you’ll benefit from our staff purchase scheme.

To apply for this job email your details to penny@summertowncycles.co.uk.

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