Workshop Services Manager

Website Fudges Cycle Store

Workshop Services Manager at Fudges Cycle Store (Epsom)  

About the Business  

As we approach the centenary of Fudges Cycle Store serving the riders of London and Surrey, we are poised to  start a new journey; and are looking to recruit additional team mates to join us. 

We retail a broad range of bikes & accessories from the leading brands in cycling; and are looking to further build  on our growing reputation to become centres for E-Bike excellence in the region.  

About the Role  

Enhancing our experienced store team, the Workshop Services Manager role will strengthen & support our  customer focused retail team. Your enthusiasm, specialist knowledge and experience will help riders of all  abilities discover the benefits of cycling by delivering efficient workshop management, 1st class mechanical skills  & class leading customer service. 

As a business who is looking towards the future, we now aspire to elevate our Workshop Services to meet ever increasing customer expectations, and the right candidate will help us deliver the premium technical service skills  required. 

You will be instrumental in helping us grow demand across all categories of our business by building a robust  community of inspired riders & fans of the shop. 

Essential Duties and Responsibilities 

Workshop Services Management 

  • Experienced mechanic, who can lead our workshop services into the future 
  • Demonstrates excellent technical skills 
  • Delivers efficient time management  
  • Loves people, and relishes the opportunity to nurture relationships  
  • Quickly and positively adapts to the ever-changing needs of the business 
  • Actively follows up with riders to help positively maintain our Fudges Cycle Store’ customer journey 

Process Management  

  • Develops and implements procedures to improve & enhance workshop services 
  • Maintains documentation and customer records efficiently 
  • Takes responsibility for components and spares buying  

Development Potential  

  • You will be supported by our in-house business development team to help deliver your long-term career
  • We further encourage your career development by offering active participation in wider bike business  marketing events and messaging strategies – get involved! 

Retail Environment 

  • Enjoys & encourages customer interaction 
  • Appreciates the trust empowered through professional workshop services 
  • Takes pride in elevating the humdrum workshop experience to a new normal of an enhanced, premium  workshop experience.  

Team Work

  • Openly shares knowledge across the whole team.  
  • Working together, collectively strives to support & build the best team in the bike industry alongside your  teammates 

What are we looking for? 

Daily objectives 

  • Efficient workshop management 
  • 1st Class Analogue-Bike technical servicing 
  • 1st Class E-Bike technical servicing  
  • Proactive rider communication & customer service tasks 

About You 

  • Focus on the Customer (Rider centric approach) 
  • Detail orientated 
  • Inspires people 
  • Loves cycling 
  • Friendly  
  • Professional 

Qualifications & Experience 

  • Qualified to a Cytech Technical standard, & e-bike technical experience from Bosch, Shimano, Yamaha, Mahle, Brose, Fazua is preferred, although specific training in all areas will be provided to the successful candidate  
  • Bicycle retail experience 
  • Connected to the riding scene at an enthusiasts’ level 
  • Loves to ride bikes 

Benefits 

Salary 

We offer a competitive salary based on ability and experience. 

Pension Scheme 

Enrolment into company pension scheme  

Staff Purchase  

We offer a generous staff purchase scheme  

Working Hours  

5 days per week  

Opening Hours  

Mon – Saturday: 9am – 6pm , Sunday: Closed 

Holiday 

28 days holiday including bank holidays. 

Come with us  

Join the ride  

We are so excited about the opportunities that lie ahead for Fudges Cycle Store, and we are looking for like minded individuals who share our vision for evolution. 

If you are inspired to help deliver these changes as part of our growing team, and would like to help build an  evolved business fit for the future, come with us on the journey, it’s going to be a great ride ! 

Please get in touch. 

To apply, please send your CV along with a covering letter to Murph@fudgescyclestore.com

To apply for this job email your details to Murph@fudgescyclestore.com.

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