Branch Manager \u2013 New Store, Edinburgh\r\n\r\nFull time, permanent position\r\n\r\nExcellent staff discount scheme\r\n\r\nEdinburgh Bicycle Co-op is a long established, respected independent bike retailer. Founded in 1977, we operate 5 retail outlets across Scotland and the North of England as well as an ecommerce operation supported by a large warehouse\/ distribution centre on the outskirts of Edinburgh. As an employee owned business, service quality and the customer are at the heart of what we do.\r\n\r\nWe are growing and are extremely excited to open a new venture in our home town, Edinburgh. We are looking for a new team and have an exciting opportunity for a Branch Manager to join us. Based at our new store in central Edinburgh you will have responsibility for all aspects of running the branch, ensuring it is completely focused on serving customers and making sales.\u00a0\r\n\r\nThe role of the Branch Manager is fundamental to the smooth running of the store and the key responsibilities will be to:\r\n\r\n \tManage, recruit, train, motivate and focus the Branch staff (numbers may vary between (6-10)\r\n \tSchedule staff to match customer demand.\r\n \tEnsure the highest levels of customer service.\r\n \tEnsure that products are attractively, clearly and effectively displayed and merchandised.\r\n \tEnsure that workshop services are delivered to the highest levels.\r\n \tEnsure that agreed sales targets are met or exceeded.\r\n \tEnsure that the department\u2019s costs are kept within agreed budgets.\r\n \tDeal with customer problems and complaints when they arise.\r\n \tOperate specific and regular cash handling procedures and administrative processes.\r\n \tHave the drive and motivation to identify, act on and deliver sales opportunities.\r\n \tTo contribute to the overall strategic management of the business.\r\n\r\nYou will report to the Retail Manager who has overall responsibility for all our Branches.\r\n\r\nIt is essential that you:\u00a0\r\n\r\n \tAre able to demonstrate strong administrative, leadership and motivational skills, as well as a highly developed sense of customer service.\u00a0\r\n \tCan manage customer & staff expectations while maximising the sales opportunity.\u00a0\r\n \tAre an effective time-manager and a pragmatic problem solver.\u00a0\u00a0\u00a0\r\n \tMust place great emphasis on service quality and productivity, whilst paying attention to detail and \u2018completing \/ finishing\u2019.\u00a0\r\n \tFinally, you should have the drive and motivation to identify, act on and deliver sales opportunities.\u00a0\r\n\r\nIn return we offer:\r\n\r\n \tAs a small tight-knit team we are committed to accommodating flexible working hours\r\n \tCompetitive rates of pay based on level of experience.\r\n \tA generous holiday allowance.\r\n \tAn excellent staff discount scheme on bikes, parts, accessories and clothing.\r\n \tSupported entry into cycling competitions and events.\r\n \tAfter a year of service, you have the option to join our Co-operative and have a say in how we run our business at our AGM.\r\n \tAs a Co-operative we also have bonus opportunities for a share in the profits.\r\n\r\nIf you have the enthusiasm, appetite and personality to deliver flawless customer service and are interested in joining our management team as part of this exciting new venture, then we definitely want to hear from you.\u00a0\r\n\r\nPlease send your CV and a covering letter to email@example.com quoting the job ref New Store Branch Manager.